Account


 

How do I activate my account?

Your account will be automatically activated once you have registered on the website, and you can log in immediately. A notification email will be sent to your registered email address. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at general@mobilelife.com.sg.

Shipping


 

How do you ship my orders?

Your item will be properly packed and sent via Singapore Post Limited (SingPost) by normal mail or registered mail dependent on your selected shipping option.
 

What are the delivery charges?

The delivery fee is free of charge for Singpost Normal Mail and S$2.50 for Singpost Registered Mail net.

If Singpost Normal Mail is selected as your choice of delivery, please bear in mind the risk of delay and loss as there will be no tracking number provided. We keep video record of every single normal mail item sent to signpost. In the event of item delay or missing, we will provide you video record as proof of shipment and will not be responsible for such delay or loss. For Singpost Registered Mail, a tracking number will be given for you to check the status and whereabouts of your item.


 

How can I change my shipping address?

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
 

How long will it take for my order to arrive after I make payment?

Normally you order will be processed within 8 hours and item will be shipped out on the same day by Singpost normal mail or registered mail. Members whose shipping address is within Singapore should expect to receive their orders within 2 to 3 working days upon payment verification depending on the volume of orders received.  If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Currently 95% of items ordered from us reached customer’s doorstep within 36 hours. There might be slight delay during Saturday, Sunday and public holidays.

 

What happens if there has been a delivery mishap to my order? (damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at general@mobilelife.com.sg. We regret to inform you that no refunds will be given for orders that does not fall under the below categories.

1. In the event of damaged item received, we will require photo proof of the affected item and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to allow exchange of the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at general@mobilelife.com.sg

2. In the event of lost mail, if Singpost normal mail is selected as your choice of delivery, we will provide video record to proof the item being sent to Singpost and assist you to locate the delivery team in Singpost. If Singpost registered mail is selected, in the event of lost mail, we will re-send the order to you at no cost, subject to availability.

Rewards Program


 

What do you mean by points and how do I earn them?

Because you are important to us, we would love to reward you in many ways. You will earn points by creating a store account, referring a friend, sharing/liking our website on facebook, twitter, instagram, purchasing products on the website, and during special occasion like your birthday.

You can redeem points at your next purchase. Discount voucher with a unique code will be given to you by email. Please click on the tab located at the bottom of the webpage to see details.

Order & Payment


 

How do I make payments using paypal?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to our system for your order.  It’s fast, easy & secure.

You also can use other payment mode like credit card, debit card, and bank transfer.

 

How can I track my orders and payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).
 

How do I cancel my orders before I make a payment?

After logging into your account, please go to your Shopping Cart, where you will be able to make payment or cancel your order.

Note: Please refer to our Refund & Exchange policy if you want to refund after payment is verified.

 

What are the payment methods avaiable?

At the moment, we accept Credit/Debit cards, Paypal and bank transfer payment.

Exchange & Refund


 

What happens in the event of unsatisfactory / wrong / missing items?

We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at general@mobilelife.com.sg.  We regret to inform you that no refunds will be given for orders that does not fall under the below categories.

1. In the event that the item you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the item and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send a new item to you at no cost, subject to availability. The postage cost will be absorbed by us after we receive the returned item.

2. In the event that you’ve received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we’ll re-send the correct item to you at no cost, subject to availability.

3. In the event you’ve received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to general@mobilelife.com.sg and after which, kindly give us a call at (+65) 98569218 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.

Defective item or wrong item sent is eligible for exchange or refund. Product should be returned in its original packaging complete with all accessories.

Alternatively, you can make exchange or return at our retail shops or main office, addresses of which are shown below. Please make your request through text message or email before coming down.